FAQ

How can I buy an Oserio product?

Oserio products are sold through approved distributors. Please contact us at [email protected], and we will put you in contact with your nearest Oserio distributor.

Warranty
Oserio products are warranted to be free from defects in materials or workmanship for one(1) year from the date of purchase from an authorized dealer of oserio products.
Why is the level of the device important?
If a scale is placed on uneven ground, measurement results may be less accurate.
How can I tell if my scale needs to be recalibrated?
The best way to check if a scale needs calibration is to use a known weight to confirm if the scale returns the correct measurement. If the measurement is incorrect, please contact our local service provider for calibration services.
What kind of maintenance is necessary?
Oserio scales do not require any routine user maintenance. However, we recommend checking the scale's accuracy at regular intervals. If severe inaccuracies are observed, please contact your local Oserio service provider.
How should I clean my device?
We recommend using alcohol-based wipes to clean our products. Please avoid using large amounts of water, corrosive liquids, or high pressure washers during cleaning, as this may damage the internal electronics. Always disconnect the device from the mains power supply before cleaning to minimize risk of electric shock.
Becoming a Distributor
We are eager to work with qualified distributors. If interested, please contact us at [email protected]